Refund Policy

Order refunds:

Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.

Order cancellation / amendment:

Once an order has been placed it cannot be cancelled or the number of tickets changed in any way.

Delivery method amendment:

It is not possible for you to change the delivery method you chose when ordering your tickets.

Name change on tickets:

Biletowo is not responsible for any loss, inconvenience or expense associated with a customer’s failure to request a name change on the order within the prescribed time limit.

The name on the ticket will need to be changed in the following circumstances:

• someone else ordered the tickets on your behalf using their credit card.
• you ordered tickets on behalf of someone else using your credit card.
• you can no longer attend the event and someone else will go instead.

You must reply to your booking confirmation email with a note of the other person’s name which you want to appear on the ticket.

The following restrictions apply to requests to change the name on tickets:

• For evening shows (i.e. doors open at 6pm or later), Biletowo must receive your request before noon on the day of the event.
• For early shows (i.e. doors open earlier than 6pm), Biletowo must receive your request before 3pm on the day before the event.
• Biletowo reserves the right not to provide this service or to withdraw it completely at its discretion.
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